Information We Collect

When you use our website or place an order, we may collect personal information necessary to provide our products and services. This may include your name, email address, phone number, billing address, shipping address, order details, payment-related information, account information, customer support messages, and any information you choose to provide when contacting us.

We may also collect technical and browsing information such as your IP address, device type, browser type, operating system, pages viewed, referral source, approximate location, cookies, and other usage data.

How We Use Your Information

OTCPTACH may use customer information to process orders, confirm payments, arrange shipping, provide tracking updates, respond to customer inquiries, manage returns and refunds, prevent fraud, improve website performance, personalize the shopping experience, send service-related messages, and comply with legal or regulatory obligations.

Payment and Transaction Information

Payments made through the OTCPTACH website are processed by secure third-party payment providers and Shopify-supported checkout technology. We do not directly store your full credit card number or sensitive payment credentials on our website.

Sharing Your Information

We may share necessary information with trusted third parties that help us operate our store and fulfill customer orders. These may include Shopify, payment processors, shipping carriers, fulfillment partners, customer service tools, email service providers, analytics providers, fraud prevention services, marketing platforms, and technical service providers.

Shopify and Third-Party Services

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell products and services to customers. Third-party services used by our store may operate under their own privacy policies. OTCPTACH is not responsible for the privacy practices of external services that are not directly controlled by us.

Cookies and Tracking Technologies

OTCPTACH and its service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, improve performance, understand visitor behavior, support advertising, prevent fraud, and enhance the customer experience.

Marketing Communications

If you subscribe to our emails, create an account, make a purchase, or otherwise provide your contact information, we may send you service-related messages and, where permitted, marketing communications. You may opt out of marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at service@otcptach.com.

Data Retention

We may retain customer information for as long as necessary to complete orders, provide customer support, comply with legal obligations, resolve disputes, prevent fraud, maintain business records, and enforce our policies. When information is no longer needed, we may delete, anonymize, or securely store it.

Data Security

We take reasonable measures to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information, including the ability to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where applicable. To submit a privacy-related request, contact us at service@otcptach.com.

Children’s Privacy

The OTCPTACH website is not intended for children under the age of 13, or the minimum age required by applicable law in your region. We do not knowingly collect personal information from children.

International Data Transfers

Because we operate through Shopify and may use third-party service providers, customer information may be processed, stored, or transferred in countries or regions outside of your place of residence where permitted by applicable law.